Frequently Asked Questions
 

Are your items handmade?
Yes! Every piece is handmade with care, which means no two items are the same. Small variations are part of what makes each item unique.
 

How long does it take to make my order?
Processing times are listed on each product page and typically range from 10 to 30 business days.
 

We are a small family-run business operated by my mother and me, so there may occasionally be slight delays. However, this also means your orders and inquiries are handled personally by us—no bots, no virtual assistants, just hands-on care from start to finish.
 

Do you accept custom orders?
Custom orders depend on the design and our current availability.
Please contact us via [email/contact form/Instagram DM] with details of your request, and we’ll let you know if it’s possible.
 

Can I cancel my order?
Orders can be cancelled within 1 hour of purchase, before production begins. After this time, cancellations are no longer accepted.
 

Do you ship internationally?
Yes! We ship worldwide!
 

Do you accept returns or exchanges?
Due to the handmade nature of our products, all sales are final. We only accept returns or exchanges if an item arrives damaged or defective.
Please contact us within 48 hours of delivery with your order number and clear photos of the issue.
 

How should I care for my crochet item?
To keep your item looking its best, we recommend:

• Gentle hand washing in cold water

• Using mild detergent

• Lying flat to dry

• Avoiding tumble drying or excessive heat
   

Proper care will help extend the life of your handmade piece.